Our objective is to ship your order the same business day as it is received. For orders placed after 3 pm Est., on national holidays, and on weekends, your products will ship the next 2 business days.

Notice: Customers placing international shipments will be expected to pay for all customs duties and taxes upon arrival. Please make sure to provide accurate contact information as FedEx will be reaching out to you for payment.

Here is a reference on customs duties and taxes for your understanding. Please contact us know if you have any questions at

We want you to be 100% satisfied with your Koova products. Our products are built to last a lifetime. With that comes the promise that we will fix or repair anything that breaks or fails to perform as expected for as long as you own it. If you don't love your Koova product, or if it fails, we want to know about it. And we will happily replace, repair or refund your money. No time limits. You can always reach us at

Returns are easy, simply email us at